Terms and Conditions

Effective August 9, 2025

By using the services of Norwood Keepsakes, you agree to the following terms and conditions. Our services include converting photographs, VHS tapes, and DVDs to digital formats. All media submitted to us must be your own property, or you must have the legal right to reproduce and convert it. We are not responsible for any copyright infringement arising from the materials you provide.

We handle all media with the utmost care, but due to the age and condition of some items, there is always a small risk of damage during processing. While we take every precaution to protect your materials, we cannot guarantee that all content will be fully recoverable. If media cannot be converted due to damage, deterioration, or incompatibility, we will notify you promptly. In such cases, you will receive a full refund for that specific item’s conversion fee. Refunds do not apply to items that have been successfully converted, nor do they cover pre-existing damage or loss not caused by our handling.

Payment for services is due upon order placement, unless otherwise agreed in writing. Turnaround times are estimates and may vary depending on the volume of materials and their condition. All digital files provided are for personal use unless otherwise agreed in writing. We are not liable for any indirect or consequential loss arising from the use of our services.

By submitting your materials to Norwood Keepsakes, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. We may update these terms from time to time, and changes will be posted on this page with a revised “Last Updated” date.

Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.